There are a few reasons why you may not have received a settlement deposit. Below, are typically the reasons why you did not receive a deposit.
- Bank Holidays
- Risk Related
- Refunds/fees greater than processed amounts
- Settlement Schedule
For details, please log into the Merchant Portal and review the settlement report. This may help answer your question(s).
If you have questions or need assistance with your deposit. Please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login
We also welcome feedback from our merchants. Please send us your suggestions at firstname.lastname@example.org .