Refunds can take 7 - 10 business days to be processed. A refunded transaction goes through the typical settlement process. As soon as the refund settles, the funds are sent back to the customer's bank account. The customer's bank may take a couple of days to deposit these funds, so it is normal for your customer to experience a small delay.
If you have questions regarding processed refunds, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.
We also welcome feedback from our merchants. Please send us your suggestions at email@example.com .