PayCafe will notify a merchant as soon as we receive a chargeback notification. The disputed amount, plus a chargeback fee will be debited from the merchant's settlement for the same calendar day.
If a Chargeback is won, PayCafe will confirm that the chargeback has been won and funds will be added to the merchant's next settlement.
For details regarding a Chargeback, please refer to the article Chargeback Transaction Details.
If you need assistance with a Chargeback, please submit a support ticket through the merchant portal https://merchant.paycafe.com/login
We also welcome feedback from our merchants. Please send us your suggestions at firstname.lastname@example.org .