Merchant reserves are established in the case that the business, products/services being sold, or other business factors are determined to be high-risk by PayCafe. Merchant reserve can be a fixed amount and/or percentage held to protect PayCafe from any losses from individual PayCafe merchants.
If you have questions regarding reserve rates or your reserve account, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.
We also welcome feedback from our merchants. Please send us your suggestions at firstname.lastname@example.org .