There are various reasons why a transaction may be considered fraudulent. Below, are examples of why a transaction may be considered fraudulent.
- The cardholder is claiming that they were not in possession of the card at the time of sale and that they did not authorize or participate in the transaction.
- The cardholder issuing bank declined the transaction due to suspicious activity.
- PayCafe may have declined the transaction based on suspicious activity or other business rules that have identified the transaction or customer as a possible fraudulent transaction.
If you have questions regarding fraudulent transations, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.
We also welcome feedback from our merchants. Please send us your suggestions at firstname.lastname@example.org .