Arbitration occurs when a disputed transaction cannot be settled through the chargeback process. The deciding body is the relevant card association. The merchant covers the cost for all fees, penalties, and the transaction value where the case is not successfully defended. Arbitration carries a $500 fee per arbitration.
If you would like to start the arbitration process, please contact our Risk department at firstname.lastname@example.org .
We also welcome feedback from our merchants. Please send us your suggestions at email@example.com .