A void transaction is a debit or credit card purchase that is canceled after it has been authorized but before it has been settled. If a voided transaction is listed on a statement, these usually come off within 24-48 hours. PayCafe does not control when voided transactions fall off statements.
If you have questions regarding voided transactions, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.
We also welcome feedback from our merchants. Please send us your suggestions at firstname.lastname@example.org .