Updating my Customer Service Email Address

Below are instructions on how to update your Customer Service email address.  Please be aware a verification link will be sent to the new email address for validation purposes.   

Step 1: Log into Merchant Portal at https://merchant.paycafe.com/login 

Step 2: Enter your EMAIL ADDRESS and PASSWORD 

Step 3: Click on LOG ME IN

Step 4: To the top right-hand corner, place cursor over ACCOUNT MENU 

Step 3: Click on PROFILE

Step 4: Page will automatically take you to your merchant profile.  Under Account Details, add a new Customer Service email address. 

Step 5: Click on SAVE CHANGES

Step 6: An email will be sent with a verification link 

Step 7: Click on the verification link.  The link will automatically verify your new email address.  

If you need assistance updating your email address, please submit a support ticket through merchant portal at https://merchant.paycafe.com/login