In this section, you will have the option to have PayCafe submit a automatic Chargeback rebuttal on your behalf. Or, you can submit your own Chargeback rebuttal.
If you choose to submit your own Chargeback rebuttal, please be sure to include the following:
- Customer Correspondence
- Invoices
- Tracking Numbers
- Or any other information that demonstrates the customer's knowledge of the transaction.
Step 1: Log in to Merchant Portal here >>> https://merchant.paycafe.com/login
Step 2: Click on Transactions
Step 3: Click on Chargebacks
Step 4: A list of Chargebacks will be presented. Choose which Chargeback you will respond to, then click on RESPOND.
Step 5: Next, you will have two options on how you will submit your Chargeback rebuttal.
Options:
A) Create an Automatic Rebuttal: Our system is designed to create a Chargeback rebuttal with the information gathered at the time of sale. If you do not have any unique details about this customer, then you may choose to use this automatic response.
B) Upload your own Chargeback Rebuttal: If you have customer correspondence, invoices, tracking numbers, or any other information that demonstrates the customer's knowledge of the transaction, please upload it here.
If you choose option A, please follow the instructions below.
Step 1a: Click on CREAT AUTOMATIC REBUTTAL
Step 2a: Our system will create and submit your Chargeback rebuttal
If you choose option B, please follow the instructions below.
Step 1b: Click on UPLOAD MERCHANT SUPPLIED REBUTTAL
Step 2b: A pop-up window will appear to allow you to upload your file. (pdf, doc, jpeg)
Step 3b: Once you have selected your file, click on Submit
If you have questions or need assistance with creating a chargeback rebuttal, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.
We also welcome feedback from our merchants. Please send us your suggestions at suggestions@paycafe.com .