PayCafe Merchant Support

General

• Removing a Victim Statement
• I forgot my email address to log into merchant portal
• I forgot my password to merchant portal
• How do I log into my PayCafe account ?
• What is PayCafes' Dashboard ?
• What is PayCafe's Merchant Portal?

Account Activation

• Signup with PayCafe
• Activate your Account
• Physical Address Verification
• Owner Details
• Contact Methods
• Identity Confirmation

See all 14 articles

Transactions

• How long does it take to void a credit card transaction? 
• What is a merchant processing fee?
• What is a Voided Transaction?
• Why do I have a reserve on my account?
• What is a Fraudulent Transaction?
• What is a Declined Transaction?

See all 9 articles

Customers

• How do I view my customers details?
• How do I update customer details?

Settlements

• Why is my deposit less than what I expected?
• Why didn’t I receive a deposit?
• What is a batch?

Reporting

• How can I see my account activity and transactions?
• Where can I access my Chargebacks details?
• How do I view processing reporting?
• Where can I view my reserve account details?
• Where do I review my settlement and deposits?

Support

• How to create a support ticket ?
• How do I view past support tickets?

Hosted Checkout

• Add additional payment methods
• How to add a Product
• Product Categories
• Get Product Links
• IPN Setup (Instant Payment Notification)
• Testing your IPN (Instant Payment Notification) 

See all 7 articles

Sales Funnels

• Multiple Buttons to Sales Funnel Pages
• How to style your funnel button
• How to set up your Sales Funnels

Products

• How long does it take to review products or items?
• How do I make changes to products?

Account Management

• How do I update my customer service email address?
• How do I update my phone number?
• What information will I see on my merchant processing statement?
• How do I view my email log?
• How do I update my bank details?
• How do I update my business address?

Chargebacks

• How to submit Chargeback rebuttals
• When will I be notified of a chargeback and when are funds removed from my checking account?
• What is arbitration?
• What is a retrieval request?