How do I update my phone number?

Updating Phone Numbers

Below are instructions on how to update your merchant profile phone number.  Please be aware a validation code will be sent via text message to your new phone number for verification purposes.  

Step 1: Log into the Merchant Portal https://merchant.paycafe.com/loginStep 2: To the top right-hand corner place cursor over your Business Name 

Step 3: Click on Profile

Step 4: Click on the icon beside the phone number you want to update 

Step 5: Add the new phone number

Step 6: Request pin code to be sent by text or receive an automated phone call

Side note:  The pin code will be sent to the new phone number you're providing. 

Option 1: Pin code will be sent by text

Option. 2: Pin code will be given by automated message 

Step 7: Click on Send My Pin Now. 

Step 8: Enter the pin code and click submit.  The new phone number will be added to your account. 

If you have questions or need assistance with updating phone numbers, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.

We also welcome feedback from our merchants.  Please send us your suggestions at suggestions@paycafe.com .