How to Remove a Fraud Alert or Victim Statement
In order for us "PayCafe" to move forward with an application, the merchant must remove a victim statement and may need to update their phone on their Experian credit bureau. Below, are two options to remove a victim statement.
Experian automatically removes fraud alerts once they expire. If you have added a fraud alert to your credit report and would like it to be removed ahead of time, you have two options:
- Option 1: Online
- You can upload the documentation verifying your identity online along with your request to have the alert removed. We document your identity to prevent potential identity thieves from removing the alert to fraudulently apply for new credit in your name.
- Option 2: Mail
- You can mail your request to Experian along with copies of documentation verifying your identity. You can find a form to use for this request in Experian's Fraud Alert Center. Be sure to send copies (not original documents) of:
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- A government-issued identification card
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- Utility bill, bank statement, or insurance statement
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- Send the written request to:
- Experian
P.O. Box 9554
Allen, TX 75013
- Experian
- Send the written request to:
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If you have questions or need additional assistance from Experian, please contact them directly at (800) 831 5614 or (888) 397-3742.
If you have any questions and or need assistance with removing a victim statement, we recommend contacting Experian directly. For all other general questions regarding PayCafe service, please submit a support ticket through the merchant portal at https://merchant.paycafe.com/login.
We also welcome feedback from our merchants. Please send us your suggestions at suggestions@paycafe.com .